I ordered a physical Hero card – where is it?

If you’ve ordered a physical Hero card, its creation and shipping are in progress.

You should receive your card within 5 to 8 business days.

You haven’t received your card yet, but it’s been less than 8 business days since your order?

No worries — your card is likely on its way.

If you still haven’t received it after 8 business days, please contact us again.

In the meantime, feel free to create your virtual card so you can start using your Hero account right away.

You haven’t received your card and it’s been more than 8 business days?

Please check that your delivery information is correct.
We invite you to contact us by email at support@hero.fr or via your dashboard.

⚠ Note that delivery times may be extended during public holidays.