Logging into my HERO app

If you're trying to log in from the mobile app, you can find more information on this page:
👉 More about logging in

Frequently Asked Questions

I don’t remember setting a PIN

Your 6-digit PIN was created during your first login to your HERO account.
For more details on the login process, check this page: 👉 Access help

I forgot my PIN

Click on “Forgot PIN” in the app.
You’ll receive an SMS with a link to create a new PIN.

What if I don’t receive the SMS?

• Make sure your phone number is correctly saved in your HERO account.

• If the issue persists, please contact our support team.

Why do I have to log in again after a few hours of inactivity?

This is a security measure to protect your account and sensitive data.
Your session will be automatically closed after a period of inactivity.