My invoice was rejected — can I know why?

First, make sure your invoice meets our eligibility criteria by reviewing our guidelines:

Please note that having an approved credit line does not automatically guarantee that all submitted invoices will be validated.
Each invoice is reviewed individually, and we reserve the right to refuse an invoice without providing a justification.

That said, the rejection of one invoice does not mean that future invoices will also be declined.
As long as your invoices meet our requirements, they may still be approved as normal.